Terms of Service

1. Eligibility and account

• You must have the legal capacity to enter into these Terms.
• To use certain features, you may need an account. You agree to provide accurate, current information and to keep your credentials secure.
• You are responsible for all activities that occur under your account and must promptly notify us of unauthorized access.

2. Subscription and payment

• Pricing and billing terms are presented during sign-up or in your subscription settings.
• Payments are non-refundable unless required by applicable law.
• We may suspend access if payment is overdue.

3. Acceptable use

• You agree not to misuse the Service, including attempting to bypass security, reverse engineer the Service, or interfere with its operation.
• You will not upload, input, or request content that violates applicable law or third-party rights.
• You must use the Service in a manner consistent with its intended purpose, including learning and roadmap guidance.

4. Content, outputs, and limitations

• Learning-roadmap guidance and AI-generated outputs are for informational purposes and may be inaccurate.
• You remain responsible for decisions and actions you take based on outputs.
• We do not guarantee specific outcomes (including employment, admissions, or performance results).

5. Intellectual property

• The Service, including software, workflows, and related materials, is owned by or licensed to us and is protected by intellectual property laws.
• Except for the limited rights granted under these Terms, you do not receive any ownership rights.

6. Service availability and changes

• We may modify, suspend, or discontinue the Service (in whole or in part) for operational, security, legal, or business reasons.
• We will not be liable for any such changes except as required by applicable law.

7. Limitation of liability

To the maximum extent permitted by applicable law, ongotrack.quest and its affiliates are not liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, or goodwill, arising from or related to your use of the Service.

Our total liability for any claim arising out of or relating to these Terms will not exceed the amounts you paid to us for the Service in the 3 months preceding the event giving rise to the claim, unless a different limit is required by applicable law.

8. Privacy and personal information

If the Service processes identifiable information about individuals, we will notify and handle such information consistent with the scope and purposes of use required under Act on the Protection of Personal Information. Where applicable, we may provide information to third parties only in accordance with Act on the Protection of Personal Information and any required consent or applicable exception.

If, in connection with your use of the Service, information is transmitted from your device to third parties for tracking purposes (including cookie-like identifiers), we implement appropriate disclosures and consent handling when required under Act on the Protection of Personal Information and related telecommunications rules, to the extent applicable to the facts.

For details, see our Privacy Policy (provided on the Service).

9. Third-party services

• The Service may use third-party services (e.g., infrastructure and tools). Those third parties may have their own terms and privacy practices.
• We recommend reviewing the privacy and terms of those third-party services when you interact with them.

10. Termination

• Either party may terminate a subscription in accordance with the applicable billing terms.
• We may suspend or terminate access if you violate these Terms, misuse the Service, or pose security or legal risks.
• Upon termination, your right to access the Service ends, except where we must retain information to comply with legal obligations.

11. Dispute resolution (ADR)

If we are required to provide dispute-resolution information for consumer-facing transactions under Japan’s ADR promotion framework, we will include the applicable notice and dispute-handling details as required by Act on Promotion of Use of Alternative Dispute Resolution. For non-consumer business use, the dispute process will be handled as stated in these Terms and any relevant subscription documents.

12. Specified Commercial Transactions (consumer contracting)

If your transaction is considered a “specified continuous services” / mail-order style transaction to consumers, we will provide the required seller/service-provider information and contract-related disclosures in advertisements and related documents, as required by Act on Specified Commercial Transactions, to the extent applicable to the facts.

13. Governing law

These Terms are governed by the laws of Japan. Any disputes will be subject to the jurisdiction of the competent courts in Japan.

14. Contact

If you have questions about these Terms, contact us at [email protected].