Privacy Policy

1. Overview

ongotrack.quest (“we”, “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and retain personal data when you use our website and SaaS services (“Services”).

If you are in Japan (JP) or otherwise subject to Japanese privacy laws, our handling of personal data follows the requirements of Act on the Protection of Personal Information.

2. Personal data we collect

• Account and contact data: name, email address, and other information you provide when creating an account or contacting us.
• Service usage data: information about how you interact with the Services (e.g., pages viewed, features used, logs, and errors).
• Device and network data: IP address, approximate location derived from IP, device identifiers, and browser/app information.
• Communications: content and metadata of messages you send to us (e.g., support requests).
• HR/employee-related data (if applicable): if you provide employee or related data to manage employment-related matters through the Services.
• Cookies and similar technologies: identifiers stored in your browser or device (e.g., to maintain sessions, measure performance, and provide certain functionality).

3. Purposes of use

We use personal data only within the scope necessary to achieve the purposes below. For Japan, we notify the purpose of use as required under Act on the Protection of Personal Information.

• Provide and operate the Services, including account management and service delivery.
• Maintain security and prevent fraud/abuse.
• Support and respond to inquiries and provide customer service.
• Analyze usage and improve the Services (including internal analytics).
• Comply with legal obligations and enforce our terms.
• If you choose marketing communications, send you relevant information (where permitted).

4. Consent and third-party disclosures

Depending on how and where information is used or shared, we may rely on consent or an applicable exception under Act on the Protection of Personal Information. If we disclose person-related information to third parties (e.g., processors or partners acting on our behalf), we handle that disclosure in accordance with that framework.

Where our Services involve transmitting information from your device to third parties through web tracking technologies, we provide the required notices and, when applicable, implement consent handling consistent with Act on the Protection of Personal Information.

5. Disclosure of personal data

We may share personal data with the following categories of recipients, only as necessary for the purposes described above:

• Service providers (processors): vendors who process data on our behalf to provide infrastructure, hosting, analytics, or support.
• Business partners: only where you engage in integrations or functions that require it.
• Legal and safety purposes: to comply with law, respond to lawful requests, or protect rights and safety.

Any third-party disclosure will be managed in accordance with Act on the Protection of Personal Information.

6. Retention

We retain personal data only for as long as necessary for the purposes described in this policy, unless a longer retention period is required or permitted by applicable law.

7. Security

We implement administrative, technical, and organizational safeguards designed to protect personal data against unauthorized access, loss, misuse, and alteration.

8. International data transfers

If personal data is processed outside Japan, we take reasonable steps intended to ensure appropriate protection. We provide disclosures necessary for compliance with Act on the Protection of Personal Information.

9. Your rights

Depending on the applicable law and the type of data, you may have rights regarding access to, correction of, and deletion of your personal data, and may have the right to object to certain processing. To make a request, contact us using the information in Section 11.

We will handle requests in accordance with Act on the Protection of Personal Information.

10. Cookies and similar technologies

We use cookies and similar technologies to operate the Services and to understand usage. You may control cookies through your browser settings. If you disable cookies, some functionality may be limited.

For Japan and web tracking scenarios, our handling of notices/consent is intended to be consistent with requirements described under Act on the Protection of Personal Information.

11. Contact

If you have questions or wish to exercise your rights, contact us:

12. Business information

Provider: ongotrack.quest (Kabushiki Kaisha (KK))

• Address: 1-2-3 Marunouchi, Chiyoda City, Tokyo 100-0005, Japan
• Company registration number: 99637394
• Legal representative: Thomas Costa (Managing Director)
• VAT / tax registration number: YY223050065
• Domain: ongotrack.quest

This policy does not replace the terms governing specific Services. If you have a complaint regarding consumer dispute resolution requirements, follow the dispute process described in our Terms of Service where applicable.